Question about your parcel delivery/damage/loss of your parcel?

Contact the relevant partner below:

The Collect+ instore experience:

Collect+ is all about the instore experience, we no longer provide end to end parcel services. We are now the entry and exit point for parcels and all queries or comments regarding your parcel journey should be directed to the carrier in the first instance please.

Earlier this year PayPoint acquired Yodel’s 50% stake in Collect+ making it the sole owner of the UK’s largest parcel shop network working with a range of partners: Amazon, DHL, eBay, FedEx, Parcel2Go and Yodel. The Collect+ brand is going through some operational changes which will be of benefit to our customers and our retailers. Any parcel queries from before 1 October should be referred to Yodel.

Question about your Collect+ instore experience?

If you do have any questions or queries about the Collect+ instore experience you have recently had, please complete the form below and a member of our team will be in contact soon.

Please detail your question or query regarding your Collect+ instore experience below*

*please complete these mandatory fields